Tuesday, August 29, 2017

Microsoft Surface Hub - BitLocker Issue

At a recent Sydney Surface Hub user group the topic was raised on how to recover a Surface Hub from a BitLocker locked situation.

If the Surface Hub is BitLocker locked for whatever reason without BitLocker code recorded, in addition to the option of sending a spare SSD, the other option is to ‘reset’ the locked device using ‘Cloud Recovery’. This feature is only supported in Creator’s Update. Refer to below screen flow for process. This process can take up to 2-3 hours.

1. Press 'Esc' on keyboard.

2. Press 'Skip this drive'.

3. Click 'Recover from the cloud'.

4. Press 'Yes'.

5. Press 'Reinstall'.

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